Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

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Bookings are subject to the following terms and conditions.

1. A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to check the Booking Confirmation: Please check all the details in your Booking Confirmation promptly after receiving the Booking Confirmation and notify us as soon as possible, and in all cases within 24 hours of receipt of your Booking Confirmation, if you think there are any mistakes or errors with your Booking. If we have made a mistake with your Booking or it contains any errors, which are our fault, you will need to contact us with 24 hours of receipt of your Booking Confirmation to confirm your correct Booking Details to us so we can then reissue your Booking Confirmation.

2. A 20% deposit of the holiday cost is payable at the time of booking. Bookings made less than 30 days before your arrival date must be paid in full, plus the refundable damage deposit (see section 19).

3. The balance must be paid no later than 30 days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.

4. All cancellations must be notified in writing (email is accepted). If you cancel your holiday more than 30 days before it is due to start, a full refund will be made. If you cancel between 14 and 30 days before it is due to start, 50% of the cost will be refunded. If you cancel less than 14 days before the holiday, then the full balance remains due and is not refundable.

5. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

6. Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

7. We have the right to cancel a Booking where we reasonably believe that: The Booking is not legitimate; You have broken or are likely to break any of the Booking Terms relating to a previous or current Booking; Any information you have supplied is incorrect or insufficient; You have behaved in an inappropriate, abusive or unlawful manner to us. If we cancel your booking in any of these circumstances we will tell you in writing and we will have no further responsibility to you and you may have to pay us all costs and expenses reasonably incurred in providing you with the Booking Services

8. The Property will be used solely for the purpose of a holiday, work or business trips or private accommodation by you and your guests and will not be used for any commercial or business purpose.

9. Your responsibility for travel and health documentation: You will be responsible for ensuring that you and your guests have the relevant travel and health documents and requirements needed for visiting the UK. These include any passport or other identification documents including visa requirements. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.

10. Your responsibility to comply with the law: You will be responsible to ensure that you and your guests comply with applicable laws (such as restrictions on travel or staying at properties due to health or lockdown or due to inclement weather).

11. No parties or events – the maximum number of persons using the accommodation at any time must not exceed 8 persons and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

12. Day visitors are allowed during your stay, subject to a maximum of 8 persons in total in the house. Day visitors must be approved in advance.

13. No children under the age of 11 are allowed without prior agreement.

14. Bookings cannot be accepted from persons under 18 years of age.

15. The owner reserves the right to refuse a booking without giving any reason.

16. We or our representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

17. Tenancies normally commence at 4pm unless otherwise agreed and guests are required to vacate the rental by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

18. Electric vehicle charging is not allowed.

19. No pets are allowed. Any damage or extra cleaning caused by pets will be at the expense of you.

20. Smoking, vaping inside the premises or directly outside the front door or on the balcony will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.

21. Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £200 is required, and will be returned within 14 days of the end of your holiday, less the cost of damage/breakages.

22. Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in the accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage.

23. Please do not move any furniture from one room to another.

24. Please remove outdoor shoes on entering the house.

25. Please lock the doors and close the windows when you leave the property unoccupied.

26. Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re an eco-friendly holiday home.

27. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

28. Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement keys will be charged to you.

29. The client may in no circumstance re-let or sublet the property, even free of charge.

30. The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

31. No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

32. The owners are not responsible for the loss of any personal belongings, vehicles or their contents, of the guests.

33. Guests are responsible for the safety and security of their children  at all times. Never leave children without adult supervision.

34. Please respect the community and keep noise levels to a minimum, especially between 10 pm and 7 am.

35. You and all guests will show all due consideration and respect to us, our neighbours and other persons connected to the property. This includes refraining from abusing your right to use the property or participating in any illegal, dangerous, offensive, inappropriate, violent or anti-social behaviour towards such people.

36. We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

37. Barbecue – no barbecues are allowed.

38. Candles, tea lights and ethanol burners are prohibited inside the house or on the balcony.

39. You and all guests will use the property lawfully, will not abuse or damage any facilities provided as part of the rental agreement and will comply with any health and safety or other policies or instructions notified to you by us.

40. Personal Belongings and Injury: You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. The Owner accepts no liability for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by the Owner’s negligence.

41. Please note the garden is steep and the river deep and fast flowing. It is your responsibility to ensure that care is taken when accessing the lower garden and to keep a safe distance from the river edge.

42. Check-out – Guests are asked to leave all dishes etc clean and put away in cupboards, empty bins and dispose of all rubbish into the general waste bin or the recycling bin as appropriate.

43. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

44. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

45. This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would their own house.

46. OUR RESPONSIBILITIES are to:

47. Provide an accurate, complete and up to date description of the property, and as soon as reasonably possible; notifying you in writing of any changes to the description of the property and/or rental agreement relating to your booking which would make our descriptions of the property inaccurate, incomplete or misleading;

48. Ensure that you and your Guests have exclusive access to the property for the full period of your holiday unless the owner is entitled to refuse you and your guests and requires you to leave the property;

49. Ensure that the property is properly maintained, clean, tidy and in good repair at the start of your holiday;

50. Ensure that the rental agreement and property complies with all applicable laws and regulations i.e. fire, health, safety, utilities and data protection;

51. Have in place insurance policies;

52. Liaise with you on all matters relating to the rental contract, including providing the rental services and processing any refunds that may be due to you;

53. Provide keys for the property so you can make use of the property;

54. Show respect to you and your guests including refraining from any dangerous, offensive, inappropriate, violent or anti-social behaviour;

55. Comply with the terms of the Rental Contract;

56. Respond to queries, complaints and problems which arise during or after your holiday and use best efforts to resolve them

57. OWNERS' LIABILITY

58. We do not exclude or limit in any way our responsibility to you where it would be unlawful to do so.

59. Our responsibility is limited to ‘foreseeable’ losses: Where we are responsible to you, we shall not be responsible to you for any losses unless they are a ‘foreseeable’ consequence of our failure to comply with a term of the Rental Contract. Losses are ‘foreseeable’ where they were contemplated by us at the time we sent you a Booking Confirmation.